Frequently Asked Questions
This is a list of answers to questions that users frequently ask about our wordpress services.
If you can't find your answer here, feel free to contact us by email.
How long are your contracts?
We don't do contracts. You can cancel your monthly subscription at any time from within your dashboard.
When will you solve my problem?
First, we need to check your details and activate your account. Once that is done, you are welcome to submit your first job. We aim to start working on solving your problem on the same business day.
Can I switch plans later?
No. you cannot switch over plans but cancel your account altogether whenever you wish.
How long does a task take to complete?
We complete tasks on the same business day, most within 8 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
How does your technical team work?
Support tickets can be submitted through your CRM account dashboard. This is the easiest way to authenticate your support ticket. You can also email at any time.
Will you support more than one site?
Our monthly support plans are just for the one website. You are welcome to subscribe twice if you have two sites.
Can you help me with a specific job?
Here's a short list of jobs we can help with. If you can't find your specific job on this list or are still unsure of whether we can help, chat with us live below and we'll be happy to help you.
Are there limits to the tasks you will do?
We only do small fixes and jobs. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope.
What payment types do you accept?
We accept payments through PayPal payment gateway.
Have more questions?
No problem. We're all ears. Drop us a mail and we'll get back to you as soon as humanly possible. Contact the support team.